The protection of your personal data is of particular concern to us. We therefore process your data exclusively on the basis of the legal regulations (DSGVO, TKG 2003). In this data protection information we inform you about the most important aspects of data processing on our website.
You can reach us under the following contact details:
c/o Tourismusagentur Ostbelgien
Hauptstraße 54, B-4780 St. Vith
If you contact us by form on the website or by e-mail, the data you provide will be stored for three months for the purpose of processing your enquiry and in the event of follow-up questions. We will not pass on this data without your consent.
You have the rights to information, correction, deletion, restriction, data transferability, revocation and objection. If you believe that the processing of your data violates data protection law or your data protection claims have otherwise been violated in any way, you can complain to the supervisory authority.
Transmission of data
Collected data may be shared by us with external contract processors who process data on our behalf in a legally compliant manner. Only data necessary for processing are passed on and these are deleted by the processor after completion of processing:
- Hosting provider, incl. provider of content delivery networks
- Email providers and mailing list providers
- Payment provider
- Social Networks
- web analytics services
- Card provider
- video hoster
Opt-In or Opt-Out from these services is done centrally by us, and will be explained in detail below.
All requests to our website are logged by the hosting provider (server logs); this is necessary to ensure operation of the site. We store for 3 months:
- Your public IP address
- Date and time
- The URLs visited this page
- Browser type and version as well as operating system type and version (“User Agent”)
- Referrer (the website from which this page was accessed)
This data is not passed on to external companies and is only evaluated internally; if necessary, it is passed on to the responsible authorities for criminal prosecution.
Our website uses so-called cookies. These are small text files that are stored on your device using the browser.
If you do not wish this, you can set your browser so that it informs you about the setting of cookies and you only allow this in individual cases.
When cookies are deactivated, the functionality of our website may be limited.
Our website uses functions of the web analysis service Google Analytics by Google Inc. (1600 Amphitheatre Parkway Mountain View, CA 94043, USA). Cookies are used for this purpose, which enable an analysis of the use of the website by our users. The information generated in this way is transferred to the provider’s server and stored there.
You can prevent this by setting your browser so that no cookies are stored or by refusing your consent in the cookie notice. In addition, a general opt-out via browser plug-in is available: https://tools.google.com/dlpage/gaoptout?hl=en
Your IP address is recorded but anonymised immediately (e.g. by deleting the last 8 bits). This means that only a rough localization is possible.
Data processing is carried out on the basis of the legal provisions of § 96 Paragraph 3 TKG and Art 6 Paragraph 1 lit a (consent) and/or f (legitimate interest) of the DSGVO.
Our concern in the sense of the DSGVO (legitimate interest) is the improvement of our offer and our website. Since the privacy of our users is important to us, the user data is anonymised.
To provide map data we use the map service Google Maps by Google Inc. (1600 Amphitheatre Parkway Mountain View, CA 94043, USA). Cookies containing user settings and data are used for this purpose. You can prevent this by disabling cookies in your browser.